Online orders are processed and packed within 3 business days. Your order will ship via FEDEX or USPS unless otherwise specified in your order. Little twig ships form California. Local customers should receive their orders within 3 business days after processed and packed, while customers located outside of California will receive their orders in 5 business days after processed and packed. At this time we do not ship outside the USA for retail orders.
At Little twig we truly believe in all of our products. Not only do we strive to create products that are safe for the whole family and the earth, we create products that work. If you purchase a Little twig product and are not satisfied with how it performs we will refund your money.
It's simple: Please contact customer service within 30 days after purchase. Let us know what product you purchased, where you purchased it, and why you aren't happy with it. We will provide a return authorization. Then simply send us your receipt along with the product. That's how confident we are in Little twig products.
Please email firstname.lastname@example.org to process a return.