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Welcome to Little Twig

 

Frequently Asked Questions


WHEN CAN I EXPECT MY ORDER?

Online orders are processed and packed within 3 business days. Your order will ship UPS ground, Fedex or USPS unless otherwise specified in your order. Little twig ships from California. Local customers should receive their orders within 3 business days after processed and packed, while customers located outside of California will receive their orders in 5 business days after processed and packed. At this time we do not ship outside the USA for retail orders.


DO YOU TEST ON ANIMALS?

NO, we do NOT test on animals.  Our products are all cruelty free.


CAN I ORDER OVER THE PHONE?

Yes, you can call our customer service department and place your order over the phone. Please call our offices at (714) 736-1000 Monday-Friday 9am-5pm PST.


HOW CAN I SELL LITTLE TWIG PRODUCTS IN MY STORE OR ONLINE?

We are always looking for new partners that believe in providing healthy, safe and natural products to their customers.  Please visit our Vendor Inquiry page or you can call us at:  (714) 736-1000.  We look forward to hearing from you.


CAN I ORDER LITTLE TWIG THROUGH A DISTRIBUTOR?

Yes, we have several distributors located throughout the country.  Please call or email us so we can find the best distributor for you.  Visit our Vendor Inquiry page for more information.


I AM AN INTERNATIONAL BUSINESS, CAN I BUY & SELL LITTLE TWIG?

Yes, we have a complete international sales team that can assist you.  Please call or email:  info@littletwig.com  We are happy to help you. 


WHAT MAKES LITTLE TWIG BETTER THAN OTHER NATURAL PRODUCTS?

*NO HARMFUL CHEMICALS * NO SULFATES * NO SYNTHETIC FRAGRANCES * NO COLORANTS OR DYES * NO HARMFUL PRESERVATIVES
*CERTIFIED ORGANIC INGREDIENTS * ESSENTIAL NATURAL BOTANICALS *NATURAL MOISTURIZERS *STEAM DISTILLED PLANT ESSENTIAL OILS *PEDIATRICIAN TESTED & RECOMMENDED 

Little twig products are made in the USA using the best natural ingredients available. 


DO YOU PROVIDE INGREDIENT LISTS AND MATERIAL SAFETY DATA SHEETS?

Yes, we do. The ingredients are listed on each product page.  Please email customer service to request the Safety Data Sheets: customerservice@littletwig.com


ARE LITTLE TWIG PRODUCTS VEGAN?

Yes, our products are considered vegan meaning the ingredients we use have no animal bi-products. Little twig products are PETA Approved and LEAPING BUNNY Certified for no animal testing or animal cruelty.


ARE LITTLE TWIG PRODUCTS GLUTEN FREE?

While most of our products are gluten free, we do have some products that are not. Please check the labels and if you have any questions please give us a call.


I'VE BEEN PURCHASING THE SAME PRODUCT FOR YEARS.  WHY IS THE COLOR DIFFERENT FROM MY LAST PURCHASE?

Since our products are made with natural ingredients, the colors can vary from batch to batch. This is a good thing. We do not add any artificial colors or dyes so the products remain true to their natural state. Natural ingredients can fluctuate in color due to the growing season, time of year the ingredient was harvested and other factors. Natural essential oils also vary in color. Plus they can darken over time. This does not affect the efficacy of the products.


WHO CAN I CONTACT ABOUT WORKING AT LITTLE TWIG?

Are you an experienced sales representative? Have you worked in consumer products? Do you have a passion for natural products, skincare and healthy living? If you've answered "YES" then we want to hear from you. Send your resume and references to: customerservice@littletwig.com


I HAVE A QUESTION ABOUT A PRODUCT I PURCHASED?

Please email our customer service team at: orders@littletwig.com